FAQ

Where are you located?

We are located at Unit 307 on 4501 North Road in Burnaby (above Hannam Supermarket) on the 3rd level of the building.


How do I get to you using Transit?

AURA is a 10 minute walk from Lougheed Town Centre Station. Head southeast on Lougheed Hwy towards North Rd. Turn right onto North Rd and into the upper level of "North Road Centre". We are located on the 3rd level of the building.


What are your hours?

Mon: CLOSED
Tues: 10am - 7pm
Wed: 10am - 7pm
Thurs: 10am - 7pm
Fri: 10am - 7pm
Sat: 10am - 7pm
Sun: CLOSED


Is there parking?

Yes! We offer parking for our guests.


Should reservations be made prior to visits?

Yes! We have strict COVID-19 protocols. We are accepting patients by appointment only. You can book an appointment by calling 778 903 7707. 


When should I arrive?

Due to the recent global pandemic, we ask all patients to arrive at the start time of your appointment. This allows our staff time to deep clean after each session. If you arrive early, please wait in your car until your appointment time.


What is your cancellation policy?

Due to the popularity and demand for AURA's services, we appreciate your understanding of our 24 hour Cancellation Policy. If you have booked an appointment and need to cancel or make any changes, you must notify us at least 24 hours in advance.